PilkGuns | Pilkington Competition of Monteagle, Tennessee

Payments, Shipping & Refunds

Payments Policy:

We accept the following forms of payment:
1. Credit card through our website's secure checkout.
2. Credit card through our phone at (931) 924-3400.
3. Check or money order. After an online order is placed, we will hold your items for 7 days. If payment (including shipping cost) is not received within 7 days, we will release your order back into our inventory. All payments made with a check will be held ten days from receipt of payment.

Shipping Policy:

1. We ship USPS and UPS, depending on the weight and size. Small/lightweight items generally go USPS. Heavy/bulky items generally go UPS Ground.
2. Standard delivery time is 2-10 business days from the date your order was placed. 98% of our orders of in stock items are shipped the same or next business day. If you would like your order sent overnight or with a delivery date guaranteed, we offer express shipping options through UPS and USPS.
3. For orders shipped to the Continental US the fees are below:

up to $50 is $10
$50-300 is $20
$300-3000 is $30

If shipping is outside the Continental US or you want an expedited service an extra fee will apply. Please note these prices are for shipping new merchandise only.


Due to our various workloads, there could be up to a two (2) business day delay on shipping from the time you place the order. Please do not call to check on your order during those 48 hours; it will only slow down shipping, because the packers are usually the same people who answer the phone. If you have a time sensitive delivery need, let us know when placing the order and we should be able to fulfill that timeline. The shipping service will automatically email you a tracking number.

Return Policy:
Refunds can be made on unused/unopened merchandise only. All refund requests must be made within ten calendar days from the date the order was delivered and must be received by us within fifteen days from the date of delivery. All refunds must be returned at the buyers’ expense. Original shipping charges are not refundable. All refunds are subjected to a 20% restocking fee.

We are the warranty and/or repair provider for most of the products we sell. If you have a problem with your item, please call us and let us try to troubleshoot it over the phone before returning it.

Exchange Policy:
Exchanges can be made on unused/unopened merchandise only. All exchange requests must be made within ten calendar days from the date the order was delivered and must be returned to us within fifteen days from the date of delivery. Exchanges can be credited up to the full purchase price of the item less shipping on both the new order and original order.

Order Cancellation Policy:
You may cancel an order ONLY if you contact us prior to shipping. We ship 95% of all orders within 36 hours of being placed, so you must contact us immediately if you wish to cancel your order.


Postal Address
Pilkington Competition
P.O. Box 97
Monteagle, TN 37356
UPS Delivery Address
Pilkington Competition
354 Little Trees Ramble
Monteagle, TN 37356
Phone: 931-924-3400

email: info@pilkguns.com
Call via

Payments, Shipping & Refunds | Privacy Policy

Copyright 2016 Pilkington Competition. All Rights Reserved.